Refund Policy

Effective: 2026-10-12

The short version

• Full refund, no questions asked, within 14 days of any charge: your first payment or any renewal, monthly or yearly.
• Ask in the app (More > Account and plan > Request a refund) or by email to support@lobolift.com.
• The money goes back to the card or account you paid with, usually within 5 to 10 business days.
• After 14 days, cancel anytime to stop future charges. You keep Pack Plus until the end of the period you paid for.
• The free plan never charges you anything.

Full refund within 14 days of any charge

If you were charged for Pack Plus in the last 14 days, you can have that charge refunded in full. This applies to every charge: the first one and every renewal, on the monthly ($3.99 / month) and the yearly ($29.99 / year) plan. You do not have to give a reason, and we will not try to talk you out of it.

You can ask until the end of the 14th day after the day of the charge, in your own time zone (we count in your favour, wherever you are). Your Account screen shows the exact date and time until which your latest charge qualifies.

How to ask

• In the app: More > Account and plan > Request a refund. If your latest charge is within the window, the refund starts right away.
• By email: write to support@lobolift.com from the email address of your account, or tell us that address. A short "Please refund my last charge" is enough.

You will get an email confirming the date and time we received your request. For a refund made in the app, the same email confirms the refund; for a request we review, we reply by email within 5 business days.

What happens next

• Money back: we refund through Stripe, our payment provider, to the card or account you paid with. Stripe sends it straight away; your bank or card issuer usually shows it within 5 to 10 business days, sometimes longer.
• Your subscription: a refund ends the period it paid for and cancels your subscription, so you will not be charged again. Your account goes back to the free plan: the higher AI limit and Body & nutrition stop.
• Your data: nothing is lost. Your workouts stay in your account and every free feature keeps working. Body data you saved stays in your account until you delete it.

After 14 days

• Cancel anytime to stop future charges: in the app (More > Account and plan > Cancel subscription) or on our website. You keep Pack Plus until the end of the period you already paid for.
• We do not usually give partial refunds for the rest of a period, except where the law where you live requires it. If it does, we follow the law.
• Billing mistakes are always refunded, whenever you notice them: for example a double charge, or a charge after you cancelled.
• If you ask in the app after the window, your request is recorded and we reply by email within 5 business days.

Your legal right to withdraw (EU and UK)

If you live in the EU or the UK, the law gives you 14 days from the day you subscribe to withdraw from the contract. Our policy is more generous than that: you get a full refund within 14 days of every charge, not just the first, and we do not deduct anything for the days you already used.

For digital content and services, the law lets companies ask customers to give up the right to withdraw once they start using the service. We do not ask you to give it up, and we never use that rule to refuse a refund.

Our withdrawal function is the "Request a refund" button in the app (More > Account and plan > Request a refund). Using it within 14 days of subscribing withdraws you from the contract: we refund you in full right away, end the subscription, and email you a confirmation that states the date and time we received your withdrawal. You can also email us, or send us this statement:

To [LEGAL BUSINESS NAME], support@lobolift.com:

I withdraw from my contract for Pack Plus (monthly / yearly), subscribed on: __________

Email address of my account: __________

Date: __________

Our postal address is in the Terms of Service. Any other clear statement works too. We confirm receipt by email, with the date and time we received it, and refund within 14 days of receiving it, using the same payment method.

Deleted your account?

Deleting your account cancels Pack Plus right away. If you were charged within the last 14 days, you can request the refund in the app before you delete your account, or email support@lobolift.com afterwards with the email address you used. We can still refund it through Stripe.

Free plan

The free plan costs nothing and never asks for payment details, so there is nothing to refund.

Purchases through Google Play (in the future)

Pack Workout is not sold through Google Play today. If we offer Pack Plus there in the future, those purchases are processed by Google, and Google's refund process applies. Our 14-day promise still applies too: email support@lobolift.com and we will refund the charge through Google Play.

Disputes with your bank

Please contact us before opening a dispute (chargeback) with your bank. A refund from us is usually faster, and it avoids fees and delays for both of us. Opening a dispute is always your right.

Contact

[LEGAL BUSINESS NAME] · support@lobolift.com